The Problem
Why teams leave Zendesk
Per-agent pricing scales directly with team growth
AI add-on costs $50/agent/month on top of licensing
Feature bloat — most teams use tickets and nothing else
Customization requires marketplace apps ($5-$20/agent each)
Data export for migration is limited and slow
Annual contracts with aggressive renewal increases
What We Build Instead
Your custom customer support tool
Ticket management system built for your support workflow
AI-powered auto-categorization and suggested responses
Customer portal with self-service knowledge base
SLA tracking and escalation automation
CSAT surveys and support analytics dashboard
Multi-channel support: email, chat, forms — unified inbox
The Math
Zendesk vs. custom build
Based on 30 seats at $69/seat/month, with ~10% annual SaaS price increases.
Keep paying Zendesk
Build with 86 SaaS
3-year savings with 30 seats
$38,472
47% less than Zendesk
How It Works
From Zendesk to ownership in 5-9 weeks
Free Audit
We analyze your Zendesk usage and identify exactly which features your team actually uses.
Scope & Build
We build your custom customer support tool with only the features you need. 5-9 weeks.
Deploy & Migrate
We deploy to your infrastructure, migrate your data from Zendesk, and train your team.
You Own It
Full source code, documentation, and optional maintenance retainer. No vendor lock-in. Ever.