The Problem
Why teams leave Freshservice
AI features only on Enterprise tier ($119/agent)
Limited asset management on lower plans
Freshworks ecosystem creates cross-product lock-in
Workflow automation quotas
Change management requires Pro tier
What We Build Instead
Your custom it service management tool
ITSM with AI, automation, and asset management from day one
Custom ticket types and workflows
Asset discovery and lifecycle management
Change management with approval workflows
Analytics and SLA reporting dashboards
The Math
Freshservice vs. custom build
Based on 30 seats at $49/seat/month, with ~10% annual SaaS price increases.
Keep paying Freshservice
Build with 86 SaaS
3-year savings with 30 seats
$14,712
25% less than Freshservice
Pricing Breakdown
Freshservice tier pricing vs. one-time custom build
Compare what you pay per seat across Freshservice's tiers against a single investment in software you own forever.
| Tier | Monthly/Seat | Annual/Seat | Key Features |
|---|---|---|---|
| Starter | $19/mo | $15/mo | Incident management, Knowledge base, Self-service portal, SLA management |
| Growth | $49/mo | $40/mo | Asset management, Service catalog, Custom ticket fields, Workflow automator |
| Pro | $95/mo | $79/mo | Problem management, Change management, Project management, Analytics Pro |
| Enterprise | $119/mo | $99/mo | Freddy AI, Sandbox, Audit logs, IP whitelisting |
| Custom Build by 86 SaaS | $20,000–$40,000 one-time | $0/seat | Unlimited users, full ownership, no recurring fees |
Migration Timeline
From Freshservice to ownership — week by week
A structured migration plan to move off Freshservice in 5-10 weeks with zero downtime.
Discovery & Audit
1 weekAudit existing ITSM processes and identify automation opportunities
Architecture & Design
1-2 weeksDesign service desk with custom ticket types and automation workflows
Core Development
2-4 weeksBuild ITSM platform with all modules — no tier gating
Data Migration & Testing
1-2 weeksMigrate tickets, assets, knowledge base and validate workflows
Deployment & Training
1 weekLaunch service desk and train IT team and employees
Total build time
5-10 weeks
Feature Comparison
What you keep, what you skip, and why
A transparent comparison of Freshservice features vs. your custom-built alternative.
| Feature | Freshservice | Custom Build | Notes |
|---|---|---|---|
| Incident Management | |||
| Asset Discovery & Management | |||
| Change Management | |||
| Service Catalog | |||
| Workflow Automation | |||
| SLA Management | |||
| Self-service Portal | |||
| Analytics & Reporting | |||
| Freddy AI Suggestions | Custom ML model trained on your ticket data instead | ||
| Freshworks Ecosystem | Direct integrations without ecosystem lock-in |
Your custom build focuses on the features your team actually uses — typically 15-20% of what Freshservice offers — built exactly for your workflow.
How It Works
From Freshservice to ownership in 5-10 weeks
Free Audit
We analyze your Freshservice usage and identify exactly which features your team actually uses.
Scope & Build
We build your custom it service management tool with only the features you need. 5-10 weeks.
Deploy & Migrate
We deploy to your infrastructure, migrate your data from Freshservice, and train your team.
You Own It
Full source code, documentation, and optional maintenance retainer. No vendor lock-in. Ever.