Replace Jira Service Management with software you own.
Atlassian's ITSM — simple until it isn't. We build a custom alternative in 6-12 weeks for $25,000–$50,000.
Jira Service Management per seat/mo
One-time build
Savings over 3 years
Build time
The Problem
Why teams leave Jira Service Management
Premium tier ($44/agent) needed for full ITSM capabilities
Asset management requires separate Insight/Assets module
Atlassian cloud reliability has had notable incidents
Complex configuration for multi-team ITSM
Marketplace add-ons increase effective cost
What We Build Instead
Your custom it service management tool
Complete ITSM with all modules included — no tier gates
Incident, change, and problem management
Asset management and CMDB built-in
SLA management and escalation workflows
Customer-facing portal and knowledge base
Integration with your monitoring and alerting tools
The Math
Jira Service Management vs. custom build
Based on 50 seats at $22/seat/month, with ~10% annual SaaS price increases.
Keep paying Jira Service Management
Build with 86 SaaS
3-year savings with 50 seats
-$10,815
-25% less than Jira Service Management
Pricing Breakdown
Jira Service Management tier pricing vs. one-time custom build
Compare what you pay per seat across Jira Service Management's tiers against a single investment in software you own forever.
| Tier | Monthly/Seat | Annual/Seat | Key Features |
|---|---|---|---|
| Free | Free | Free | 3 agents max, Basic incident management, Knowledge base, SLA management |
| Standard | $21/mo | $17/mo | Unlimited agents, Multi-language support, Automation rules, API access |
| Premium | $47/mo | $40/mo | Asset management, Change management, Incident management, AI-powered virtual agent |
| Enterprise | $120/mo | $100/mo | Unlimited sites, Cloud insights, Sandbox, Identity-aware ITSM |
| Custom Build by 86 SaaS | $25,000–$50,000 one-time | $0/seat | Unlimited users, full ownership, no recurring fees |
Migration Timeline
From Jira Service Management to ownership — week by week
A structured migration plan to move off Jira Service Management in 6-12 weeks with zero downtime.
Discovery & Audit
1 weekMap current ITSM workflows, SLAs, and integration points
Architecture & Design
1-2 weeksDesign ticket system architecture with escalation workflows and SLA engine
Core Development
3-6 weeksBuild incident, change, problem management with service desk portal
Data Migration & Testing
1-2 weeksMigrate ticket history, knowledge base, and asset data; run validation
Deployment & Training
1 weekDeploy service desk and train agents and end users
Total build time
6-12 weeks
Feature Comparison
What you keep, what you skip, and why
A transparent comparison of Jira Service Management features vs. your custom-built alternative.
| Feature | Jira Service Management | Custom Build | Notes |
|---|---|---|---|
| Incident Management | |||
| Change Management | |||
| Problem Management | |||
| Asset Management | |||
| SLA Management | |||
| Self-service Portal | |||
| Knowledge Base | |||
| Automation Rules | |||
| Atlassian Ecosystem Integration | Direct integrations with your specific tools instead | ||
| Data Ownership | Your service data on your infrastructure |
Your custom build focuses on the features your team actually uses — typically 15-20% of what Jira Service Management offers — built exactly for your workflow.
How It Works
From Jira Service Management to ownership in 6-12 weeks
Free Audit
We analyze your Jira Service Management usage and identify exactly which features your team actually uses.
Scope & Build
We build your custom it service management tool with only the features you need. 6-12 weeks.
Deploy & Migrate
We deploy to your infrastructure, migrate your data from Jira Service Management, and train your team.
You Own It
Full source code, documentation, and optional maintenance retainer. No vendor lock-in. Ever.