Replace ServiceNow with software you own.
The $175/user platform nobody asked for but everyone's stuck with. We build a custom alternative in 10-18 weeks for $45,000–$80,000.
ServiceNow per seat/mo
One-time build
Savings over 3 years
Build time
The Problem
Why teams leave ServiceNow
Per-user pricing from $65-$175+/month across modules
AI (Now Intelligence) costs 30-45% extra
Requires dedicated ServiceNow developers and admins
Implementation projects take 6-18 months and cost $500K+
Module-based pricing means every new use case is a new line item
Upgrade cycles are disruptive and require regression testing
What We Build Instead
Your custom it service management tool
ITSM platform tailored to your actual workflows
Incident, problem, and change management
Service catalog and request fulfillment
CMDB and asset management
AI-powered ticket routing and resolution suggestions
Self-service portal for employees
The Math
ServiceNow vs. custom build
Based on 75 seats at $120/seat/month, with ~10% annual SaaS price increases.
Keep paying ServiceNow
Build with 86 SaaS
3-year savings with 75 seats
$265,775
75% less than ServiceNow
Pricing Breakdown
ServiceNow tier pricing vs. one-time custom build
Compare what you pay per seat across ServiceNow's tiers against a single investment in software you own forever.
| Tier | Monthly/Seat | Annual/Seat | Key Features |
|---|---|---|---|
| Standard | $65/mo | $55/mo | Incident management, Problem management, Change management, Knowledge base |
| Professional | $120/mo | $100/mo | CMDB, Performance analytics, Virtual agent, Predictive intelligence |
| Enterprise | $175/mo | $150/mo | Now Intelligence AI, Strategic portfolio management, Cloud insights, Process mining |
| Enterprise Plus | $250/mo | $210/mo | Full platform access, Industry solutions, App Engine Studio, Dedicated instance |
| Custom Build by 86 SaaS | $45,000–$80,000 one-time | $0/seat | Unlimited users, full ownership, no recurring fees |
Migration Timeline
From ServiceNow to ownership — week by week
A structured migration plan to move off ServiceNow in 10-18 weeks with zero downtime.
Discovery & Audit
2 weeksAudit existing ITSM processes, service catalog, and CMDB data
Architecture & Design
2-3 weeksDesign ITSM platform with ticket workflows, SLA engine, and CMDB schema
Core Development
4-8 weeksBuild incident, problem, change management and service catalog modules
Data Migration & Testing
2-3 weeksMigrate tickets, CMDB assets, knowledge articles and run UAT
Deployment & Training
1-2 weeksGo live with phased rollout and train IT staff and end users
Total build time
10-18 weeks
Feature Comparison
What you keep, what you skip, and why
A transparent comparison of ServiceNow features vs. your custom-built alternative.
| Feature | ServiceNow | Custom Build | Notes |
|---|---|---|---|
| Incident Management | |||
| Problem Management | |||
| Change Management | |||
| Service Catalog | |||
| CMDB & Asset Management | |||
| Knowledge Base | |||
| SLA Management | |||
| AI-powered Ticket Routing | |||
| Self-service Portal | |||
| Process Mining | Rarely used — dedicated process mining tools are more effective | ||
| Strategic Portfolio Management | Better handled by dedicated PMO tools | ||
| Data Ownership | Your ITSM data on your infrastructure |
Your custom build focuses on the features your team actually uses — typically 15-20% of what ServiceNow offers — built exactly for your workflow.
How It Works
From ServiceNow to ownership in 10-18 weeks
Free Audit
We analyze your ServiceNow usage and identify exactly which features your team actually uses.
Scope & Build
We build your custom it service management tool with only the features you need. 10-18 weeks.
Deploy & Migrate
We deploy to your infrastructure, migrate your data from ServiceNow, and train your team.
You Own It
Full source code, documentation, and optional maintenance retainer. No vendor lock-in. Ever.